FAQ's

Q: I have hundreds of books in boxes that I want to put on your compression pole mounted shelves, can it hold all of them?

• A: As long as you have enough wall space, we can provide you with the shelves to hold your entire book collection.  Our compression pole mounted design has been proven to provide the strength necessary for books.

Q: Will I be able to install this system over the weekend?

• A: Most people that have assembled furniture in the past have no problem installing our system.  Customers appreciate the simple design and detailed instructions.  Some customers do prefer to have their handyman or contractor do the installation.

Q: How long does it take from the time I order until I receive it?

• A: We maintain inventory of all of our ISS Designs hardware and most popular shelf finishes.  Most orders ship within five to seven working days.  Let us know if you need your order sooner.

Q: What is ISS Designs?

• A: The ever expanding modern shelving and furniture system known by the slogan: "Modern Design with Infinite Adjustability" from our California based company Infinite Storage Solutions, Inc.

Q: What is ISS Designs hardware made of?

• A: All of our hardware components (except the Loop Bookend which is made of anodized steel) are made of 6063-T6 aircraft grade aluminum with an anodized finish.

Q: What finish options are available?

• A: We offer the best color option for your ISS Designs hardware as the clear anodized.  Other colors including black, white, yellow, red and more are available on special order.  Check out our finish page for shelf and cabinet finish options.

 Q:  I live in New York City and would like to order a wall unit.  How much is shipping?

• A:  Not as much as you might expect.  We frequently ship to customers in New York City and throughout the country.  Due to our relationship with the carriers we are able to get a significant discount off standard rates that we pass on to our customers.

Q: Do you attach anything to the wall with a compression pole mounted system?

• A: No attachment is necessary when using the compression kit to secure the pole in place.  The shelves go between the poles and the wall and do need to rest up against the wall.

Q: I have a 10' high ceiling; can I still use your poles with compression?

• A: As long as you have a normal flat ceiling 12' or lower, you can use our compression kit to mount your poles.  If you prefer, you may also use Tie Pole kits to mount your poles.

Q: How strong is a compression pole is mounted system?

• A: The physics of our rear loaded pole mounted wall system is what makes it so strong.  We store our inventory weighing hundreds of pounds per pole entirely on compression pole mounted shelves and cabinets.  Our customers have used our system for storing multiple full shelves of books, CD's, collectibles, pottery and more.

Q: I have a ceiling that is 90" high, which pole should I order?

• A: You should order the 8' pole and request it to be made to fit your 90" ceiling.  We will cut it down for you.  If you prefer, you may simply cut down your pole with a regular hack saw.

Q: How far apart should I place the wall standards?  How far apart for the poles?

• A: It depends on the amount of weight you plan to put on the shelves.  The wall standards can be place from 16" to 32" apart.  We suggest that the wall mounted standards are placed no further than 24" apart for books.  The pole mounted design will allow the poles to be up to 32" apart.  Heavier loads may require Heavy Duty brackets or Support Brackets with support bars. 

Q: I was able to get some shelves made from reclaimed wood from an old vineyard; can I just purchase your ISS Designs hardware and add my own shelves?

• A: Since our ISS Designs hardware will work with any shelving material, we encourage you to use recycled materials when possible. 

Q: How much weight can a wall mounted shelving system hold?

• A: Although the ISS Designs shelving is described as a sleek minimal system, it is also strong enough for most medium weight requirements.  That means it is great for your office, family room, den, kitchen, pantry and more.

Q: How do I order?

• A: If you need design assistance, call us for help.  If you know what you need, you may order from our online store or call us at 1-877-477-5487 to place your order.

Q: I'd like to submit photos of my completed shelving system, do you accept them?

• A: We appreciate your photos of your installed system.  Please contact us when you are ready to share your photos.

Q: What form of payment do you accept?

• A: We accept all major credit cards, money orders and checks.

Q:  I am an architect; do you have a trade binder and sample kit?

• A:  We would be happy to send you information.  Please send us an e-mail at sales@issdesigns.com or fill out the form under trade.

Q:  Our university needs new workstations for hundreds of dorm rooms, can you supply large quantities?

• A:  We can supply large orders on time and within budget.  Let us know about your plans and what you need.

Q:  I remember my parents had a pole mounted system back in the 50's; do you know who invented the concept?

• A:  Although many people claim to be the first to invent any good idea, most experts will agree that George Nelson (1904-1986) was the inventor of the pole mounted wall unit.  We at ISS frequently look back at his concepts for inspiration.